Refund & Cancellation Policy
At Flavours of Kashmir, customer satisfaction is important to us. We take utmost care in sourcing, processing, and packaging our products to ensure the highest quality. This Refund & Cancellation Policy explains the conditions under which cancellations, returns, and refunds are accepted.
Order Cancellation
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Orders can be cancelled only before they are dispatched from our facility.
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Once an order has been shipped, it cannot be cancelled.
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To request a cancellation, please contact us immediately using the contact details provided below.
If the cancellation request is approved, any payment made will be refunded to the original payment method within the applicable processing time.
Returns Policy
Due to the nature of our products (food and agricultural items), returns are not accepted once the products have been delivered, except in the following cases:
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The product is damaged during transit
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The product is defective or spoiled upon arrival
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The wrong product was delivered
To be eligible for a return or replacement, customers must notify us within 24 hours of delivery and provide clear images or videos of the product and packaging.
Refund Policy
Refunds are applicable only under approved circumstances such as:
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Order cancelled before dispatch
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Product received in damaged or defective condition
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Incorrect product delivered
Once the issue is verified and approved by our team, the refund will be processed.
Refund Processing Time
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Approved refunds will be initiated within 5–7 business days.
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The refunded amount will be credited back to the original payment method used during purchase.
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The actual time for the refund to reflect in your account may vary depending on your bank or payment provider.
Shipping charges, if applicable, are non-refundable, unless the issue occurred due to our error.
Replacement Policy
In eligible cases, we may offer a replacement instead of a refund, depending on product availability and customer preference. Replacement orders will be shipped after verification of the issue.
Non-Refundable Situations
Refunds or replacements will not be provided in the following cases:
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Change of mind after delivery
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Incorrect address provided by the customer
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Failed delivery due to customer unavailability
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Minor variations in color, size, or taste due to natural product characteristics
Contact Information
For cancellation, refund, or return-related queries, please reach out to us:
Company Name: Flavours of Kashmir
Phone: +91 70063 83327
Email: flavoursofkashmirtral@gmail.com
Address: Tral, Pulwama, Jammu & Kashmir – 192123, India